Faq's

1.Can I buy one dress?

Unfortunately, we only sell wholesale, and each dress is sold only in series. Each series consists of 5 pieces of same model, one color, in different sizes.


2. How much is the shipping fee?

If you want us to send your parcel via DHL, after you have placed your order on the website, you need to select DHL delivery, and the system will automatically calculate the shipping cost based on your order and address. You can also choose other cargo services. For more detailed information, you need to contact our manager.


3. How long is the delivery?

If you choose DHL delivery, it will take approximately 2-5 working days.


4. What is the minimum order?

The minimum order is $500.


5. How much does it cost? What is the price? Where are the prices?

After registering on our website, you will be able to see all available models and wholesale prices.


6. Are there wholesale prices on the website? I need wholesale prices.

Yes, there are wholesale prices on the website.


7. Do you have delivery to (country)?

We ship all over the world.


8. How can I place an order? How to order?

You select all the models you like and put them in the cart, then follow the steps provided on the website.


9. What currency are your prices in?

All prices are in USD. At the time of your payment, you can also pay in Euros at the quoted Euro-USD exchange rate.


10. How do I make changes to my delivery and billing address?

You can change your billing and shipping address while placing an order, during the checkout process. Remember please note Billing and Delivery must be in the same country. In case of any other changes such as VAT registration number - send all the necessary updates to: info@paminakids.com


11. Where do you design and manufacture your products?

All of our products are produced in Turkey. Cutting, modeling, design, quality control, ironing, packaging and shipping stages are carried out entirely in our own production facilities. 


12. What is your official return policy?

At Pamina Kids, we are committed to offering our customers the highest quality products with a hassle-free and simple wholesale purchasing experience. To ensure that the products we send to our customers do not contain any manufacturing defects, we carefully check each product in your order for damage and defects by our quality control teams during the packaging of the product.

Refunds

We do not accept returns or exchanges unless the product you purchased is defective. If you would like to return defective products, please inform us on our WhatsApp line at +90 543 212 65 77. You must return and send images of the relevant defects within 7 days of receipt of the goods. All items must be returned in their original condition and packaging. We will not be liable for any loss or damage or return postage costs incurred while returns are detained by third parties. Once we receive the returned product, we will fully inspect the product and let you know within 7 days whether you are entitled to a refund or exchange due to the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method. We will process your refund within 7 days of receipt of the returned goods. It may take 3-10 business days for refunds to be reflected in your account, depending on your bank's acceptance process.

Stock Exchanges

We will do our best to replace a defective product. If you are entitled to a replacement item and the item is out of stock or no longer available for purchase, we will issue a store credit equal to the purchase amount of the defective item.

Transport

Before shipping the defective product, you must contact us on our WhatsApp line at +90 543 212 65 77. Please also note that you must arrange for the return of the product via your own courier and at your own expense, and you must also provide a tracking number when inquiring about the status of your return.