Our company protects consumer rights and prioritizes after-sales customer satisfaction. All kinds of dissatisfaction, production and service related problems you may experience with the products you purchased are meticulously evaluated and resolved as soon as possible.
Below you can find the conditions necessary for us to serve you better and faster in product returns; Product returns are not accepted if any of these are missing.
1. PRODUCT TO RETURN
2. SHIPMENT SHIPMENT OF THE PRODUCT TO BE RETURNED (Including all copies)
a- Returns of products that have been used, whose original tags have been removed, washed or damaged are not accepted.
b- The product to be returned must be delivered complete and undamaged, together with its standard accessories, as received within 14 days.
a- For the return process, the delivery note of the product must be sent.
a- If the product / products you want to return are defective, if they are sent by our contracted shipping companies, the shipping fee is paid by our company.
b- If the products that come to our Quality Assurance department are delivered in accordance with the return conditions, the refund of the product amounts will be in the form of store credit. Store credit never expires in terms of time.
The product to be returned can only be received by the cargo companies we have contracted with. Other than that, the return and transportation fee of the products that we receive with any cargo company will not be accepted.
General return conditions are as follows;
Dear customers, if you want to cancel your orders that you have given up, please contact our customer service. If your order has not been shipped, your cancellation process is carried out. If it is shipped, we cannot cancel your transaction.
Your products are supplied when your order is approved according to the stock status and then shipped. In order for your order to be confirmed, the price of the products you have purchased must be paid by credit card. Approved orders will be delivered to cargo within 2-7 business days.
Product Return Address:
Pamina Kids Gultepe Mah. Şehit Özcan Demirci Cad. No 12 Beşyol / Sefaköy / Küçükçekmece Istanbul Turkey (DHL Receiver Code: 951772980)