CANCELLATION, RETURN AND DELIVERY CONDITIONS
Our company protects consumer rights and prioritizes after-sales customer satisfaction. All kinds of dissatisfaction, production and service related problems you may experience with the products you purchased are meticulously evaluated and resolved as soon as possible.
Below you can find the conditions necessary for us to serve you better and faster in product returns; Product returns are not accepted if any of these are missing.
PRODUCT TO RETURN
a- Returns of products that have been used, whose original tags have been removed, washed or damaged are not accepted.
b- The product to be returned must be delivered complete and undamaged, together with its standard accessories, as received within 14 days.
SHIPMENT OF THE PRODUCT TO BE RETURNED
a-Pamina company will accept the product return, but the shipping fee of the product to be returned belongs to the customer. You can send the product you want to return to the address we specified with the DHL receiver code below.
b- However, if the product is defective, Pamina Company will pay the shipping fee..
ABOUT OTHER TERMS
a- If the product / products you want to return are defective, if they are sent by our contracted shipping companies, the shipping fee is paid by our company.
b- If the products that come to our Quality Assurance department are delivered in accordance with the return conditions, the refund of the product amounts will be in the form of store credit. Store credit never expires in terms of time.
FEATURES OF THE PRODUCT TO BE RETURNED
General return conditions are as follows;
- Returns must be made with the original box or packaging and original labels.
- The products whose original box / package is damaged (for example: products with a cargo label affixed on the original box and taped with cargo parcel tape are not accepted), products that have their original tags removed, have lost their resalability, and are not available for purchase by another customer are not accepted.
- Please send your e-mail including the product you want to return, the original shipping receipt (all copies you have) and the reason for the return to firstname.lastname@example.org.
- If the product / products you want to return are defective, the shipping fee is covered by our company. In this case, you must send with contracted cargoes. In other cases, the shipping fee is yours.
Dear customers, if you want to cancel your orders that you have given up, please contact our customer service. If your order has not been shipped, your cancellation process is carried out. If it is shipped, we cannot cancel your transaction.
Your products are supplied when your order is approved according to the stock status and then shipped. In order for your order to be confirmed, the price of the products you have purchased must be paid by credit card. Approved orders will be delivered to cargo within 2-7 business days.
Product Return Address:
Gultepe Mah. Sehit Ozcan Demirci Cad. Resat Barut Is Merkezi
No 12 Beşyol / Sefaköy / Küçükçekmece 34295
(DHL Receiver Code: 951772980)